Questions

How does Keepusafe™ work?
Click here.

Who should be a Guardian?
A guardian is a friend, relation or colleague who has a mobile phone and agrees to provide assistance if required.

What does a Guardian do?
Their role is simple. When they receive a request for help, they follow the Keepusafe™ Emergency Response Procedure You can have up to six nominated guardians to provide round-the-clock cover.

What is the Emergency Response Procedure?
This is our guide to helping your guardians take the right course of action. It’s available for download here. A copy is supplied to every guardian when you take out a subscription to Keepusafe™. These should be kept in a prominent place in the guardian’s home or office for rapid reference and action.

Does Keepusafe™ alert the emergency services?
We believe that the guardians will always be best placed to make decisions concerning your personal safety. In the rare circumstance that the emergency services are required to assist, they will be contacted by a guardian.

Is it hard to learn how to use the Keepusafe™ system?
No, it’s very easy, but we do recommend that guardians attend one of our 45 minute training courses to make sure they’re fully aware of their responsibilities. We can also train users, children or adults, so that using the system becomes second nature even in a stressful situation.

Contact us here to find out more and arrange a training session.

How do I know the system won’t go off by mistake, perhaps when a mobile button is pushed accidentally in a pocket or handbag?
Impact on the key isn’t enough to activate the system. It needs to be held down, making accidental usage extremely unlikely.

Does the system work when my keypad is locked?
No. We recommend that users always unlock their phones if they are even slightly concerned about their surroundings.

There are still ‘holes’ in mobile networks. What does someone do if they have no signal?
The Keepusafe™ system only works where there is a mobile signal. Coverage is improving all the time, and ‘black spots’ are becoming increasingly rare.

Doesn’t the ability to trace a user mean there is a risk of infringing their privacy?
Our policy requires that all users give their consent before the Keepusafe™ system is loaded onto their mobiles. It is only possible to locate a user who has issued a request for help and therefore actively wishes to be located.

Does it work on all networks?
Vodafone, Orange, O2, T-mobile, are all compatible.

Does it work on all handsets?
There are some very old models of handset that cannot accommodate the system. If you’re worried about your phone, click here to find out if you need a new handset before using Keepusafe™.

Are there any hidden charges?
No. You simply pay a monthly subscription of £3 + VAT per mobile. A minimum of one user plus one guardian is required to operate Keepusafe™.

How do I pay for Keepusafe™?
You pay by direct debit or credit card on a 12-month subscription.

How do I subscribe to Keepusafe™?
Click here for our New Account page and be ready to input the mobile numbers of all your users and guardians. If you need help, email us at info@keepusafe.co.uk.

Can I use Keepusafe™ overseas?
You can send an alert from anywhere on the planet providing there is network coverage and the international roaming options on your account have been enabled, thereby inviting the return call that will potentially break any rising cycle of violence. Currently it is only possible to determine the geographic location within mainland UK. The company plans to provide worldwide coverage shortly.

Set-up Procedure
Setting up the Keepusafe™ system is very straightforward. Simply use the Register page on the website to confirm the telephone number of each handset you wish to protect, and list the mobile numbers of those people nominated to act as Guardians.

Step 1. Register for an account with Keepusafe™

• Keepusafe™ will email your login and password details to you.

Step 2. Input details of the mobile phones that you would like to add to the service.

• Remember to tick the box for a phone belonging to a Guardian
• Keepusafe™ sends a text message to each mobile and an email to each user’s email address.

Step 3. Save the link contained in the text message as the homepage in your mobile phone's browser. Then text lbsbatg to 88600

• Keepusafe™ is now active on your phone, to test the system just access the homepage to send an RFH to your nominated Guardians.
• Instructions on how to set the homepage of your mobile can be found in the manufacturer’s handbook supplied with your mobile. In case of difficulty please email help@keepusafe.co.uk with details of the manufacturer and model of your mobile

Step 4. We recommend that you save a copy of the Keepusafe™ Emergency response procedures as an icon on your desktop for easy future reference.

Keepusafe™ encourages you to test the service at regular intervals and also offers training courses in personal safety that incorporate the use of the system in stressful situations. This ensures that the use of Keepusafe™ becomes second nature and every user knows how to respond in a threatening situation.